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Business Studies

Business Communication Systems at Nendrum College


Most pupils choose to study GCSE Business Communication Sytems (BCS) in Years 11 and 12 and follow the AQA specification.
 

AIMS

 
Candidates should be able to identify:

Knowledge and broad understanding of aspects of workplace organisation and the business environment.

Knowledge and broad understanding of range of information and communication systems and their applications in the workplace and an understanding of their capabilities and limitations.

The ability to choose, design and use information and communication systems to carry out a range of tasks and solve business problems in a variety of contexts, of communication with customers and suppliers, storing and processing financial data, storing data about staff and existing and potential customers.

Communication skills, by composing in good English appropriate and coherent responses to business problems from given outline information.

Capacity for making reasoned judgements about the selection, presentation and interpretation of data so as to ensure the effective communication of information.

Awareness of the importance of layout and design in the workplace and their implications for health and safety.


Pupils study 3 units over 2 years

 

Unit 8 ICT Systems in Business   - January of year 12        
40%    
Written paper
1 hour
60 marks
 
Unit 9 Using ICT in Business - June of year 12
35%
Computer based exam
1 hour 30 mins
60 marks
 
Unit 10 Investigating ICT in Business - February/March of year 12
25%
Controlled Assessment
12 hours in class supervised
40 marks
 

Office Studies
 

Office Studies is an Occupational Subject chosen by students in Year 11. This course is a practical course where you will learn key skills that contribute towards a future career in the world of work.
Office Studies is a two year course and is separated into two areas; Office technology which is studied in Year 11 and Communication in an office which is undertaken in Year 12.
This course is assessed by coursework which contain knowledge tests and practical examinations which are assessed by your class teacher.
 
Year 11 -  Office Technology
This unit provides learners with a basic knowledge and understanding of administration practice together with the skills necessary to pursue careers as secretaries, administrators, receptionists or call centre personnel. Learners will have the opportunity to use a range of technological equipment found in the modern office. They will develop their proofreading skills, ensuring all documents are produced to the highest standard and meet agreed specifications.
This unit includes: 
 • the use of electronic equipment;
• consideration of health and safety issues when using office technology;
• consideration of environmental issues relating to the use of office technology;
• events planning;
• consideration of career opportunities in office administration; and
• a review and evaluation of performance.
 
Year 12  - Communication in an Office
This unit provides learners with a basic knowledge and understanding of administration practice together with the skills necessary to pursue careers as secretaries, administrators, receptionists or call centre personnel. Learners will have an opportunity to develop the effective communication skills required to establish good working relationships in an office or business environment.
 
This unit includes:
 • communicating effectively with customers;
• effective customer service in a business;
• meeting customer needs and dealing with queries and complaints;
• preparing and handling routine business documents;
 • working as part of a team in a business;
• consideration of environmental issues in a business environment;
 • consideration of career opportunities for customer service staff;
• consideration of health and safety issues in an office or business environment; and
• a review and evaluation of performance.
 
 
To achieve a full qualification, learners must complete two units. A final grade based on the combined scores of the two units as follows:
On completion of both units you receive a qualification at either Level 1 or Level 2 on the National Qualifications Framework, equivalent to one GCSE. Below are more details of this course.
 
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